The regime for B2C transactions will be tightened up, with more pre-contract information required, a clearer purchasing process and a longer cancellation period (now 14 calendar days). A new concept of 'digital content', separate from service provision, will come in.
If you operate a consumer facing business you should ensure that your processes are compliant.
We have developed a guide to the new rules, most relevant for online consumer-facing businesses, indicating the key changes and identifying areas where you may need to take a closer look.
The UK government has longer term plans for an extensive overhaul of consumer law aimed at reforming and tidying it up completely. This intiative, the Consumer Rights Bill, is currently under review by parliament.